Refund policy
RETURNS POLICY
In the unlikely event that you are not satisfied with your items, we accept returns based on the following conditions:
1. You (the customer) must request a return slip by emailing bonjour(at)maisonlaubarede.com before dispatching the item.
2. This request must be initiated within 14 days of the original delivery.
3. You (the customer) are responsible for the cost of the return. This includes packing the item, shipping costs, insurance and import duties into France. We may be able to help with organising the logistics of the return, but cannot guarantee this.
4. Due to high shipping costs, If you reside outside of the EU/UK, your return will be subject to a 30% restocking fee. This will be deducted from the refund.
5. Our couriers make two delivery attempts. If you do not make contact with the courier firm within their specified time limit, the item a will be either be returned to us (Point 4 restocking fee applies) or in some circumstances destroyed (no refund will be given). It is imperative that you engage with the shipping company when they contact you.
Refunds will be issued within 14 days
We do not offer returns on sale or discounted items.
The returned item must be in the same condition as when sold. Any damages are the responsibility of you (the customer). Any item returned damaged will not be refunded.