Shipping & Returns
SHIPPING
All items will be dispatched from our facility fully insured by respected international couriers.
Delivery is kerbside at your address. It does not include bringing into your property, or removal from packaging unless specifically agreed (with additional fees).
PACKAGING
Some items will be dispatched in timber cases with suitable protective layers inside. Occasionally for smaller items, we will use high grade cardboard packaging with suitable protective layers inside.
IMPORT DUTIES, FEES & PROCESS
Our couriers make two delivery attempts. If you do not make contact with the courier firm within their specified time limit, the item a will be either be returned to us (Point 4 below restocking fee applies) or in some circumstances destroyed (no refund will be given). It is imperative that you engage with the shipping company when they contact you. They may also require details from you such as ID, signature or social security number.
USA
The price paid at checkout includes delivery, import duties, taxes and tariffs. Our courier will process customs paperwork. For some items, USA customs require an identity form to be completed by the customer which can be completed online. You (the customer) must complete this within 5 days of notification, otherwise USA customs will return the items to us. In this case, our returns policy will apply, including restocking fee (see below). if the items cannot be delivered, our returns policy will apply (see below)
CANADA
The price paid at checkout includes delivery, import duties, taxes (GST/HST) and tariffs. Our courier will process customs paperwork. After dispatch, if the items cannot be delivered, our returns policy will apply (see below)
AUSTRALIA
The price paid at checkout includes delivery, import duties, and taxes. Our courier will process customs paperwork. After dispatch, if the items cannot be delivered, our returns policy will apply (see below). Please note that although we regularly ship to Australia, ABF policies do mean that some items (especially wood) can be subject to further checks and delays outside of our control. If further costs are incurred, for this, it is at our cost.
EU & UK
The price paid at checkout includes delivery and all import duties, charges and import VAT/TVA. After dispatch, if the items cannot be delivered, our returns policy will apply (see below)
REST OF WORLD
Contact us to confirm if any additional charges will be due. We will check on a case by case basis. After dispatch, if the items cannot be delivered, our returns policy will apply, including restocking fee (see below)
RETURNS POLICY
In the event that you are not satisfied with your items, we accept returns based on the following conditions:
1. You can exercise your right of withdrawal electronically through our online withdrawal form, found on the footer menu of this page. If you use this online function, we will send you a receipt confirmation by email without undue delay.
2. This request must be initiated within 14 days of the original delivery.
3. You (the customer) are responsible for the cost of the return. This includes packing the item, shipping costs, insurance and import duties into France. We may be able to help with organising the logistics of the return, but cannot guarantee this.
4. Due to high shipping costs, If you reside outside of the EU/UK, your return will be subject to a 30% restocking fee. This will be deducted from the refund.
5. Our couriers make two delivery attempts. If you do not make contact with the courier firm within their specified time limit, the item a will be either be returned to us (Point 4 restocking fee applies) or in some circumstances destroyed (no refund will be given). It is imperative that you engage with the shipping company when they contact you.
Refunds will be issued within 14 days
We do not offer returns on sale or discounted items.
The returned item must be in the same condition as when sold. Any damages are the responsibility of you (the customer). Any item returned damaged will not be refunded.
DAMAGES POLICY
It is important that you check the items received immediately upon delivery, prior to signing for the items. If there is damage, you must follow the below: